30-Day Return Window

All eligible items can be returned within 30 days of delivery. Items must be unused, unwashed, with original tags attached, and in their original packaging. Products damaged due to customer misuse are not eligible.

Non-Returnable Items

Innerwear, swimwear, customised or monogrammed products, and items marked "Final Sale" or "Non-Returnable" on the product page cannot be returned or exchanged.

How to Initiate a Return

Log into your account → Navigate to Orders → Select the order → Click "Return / Exchange". Alternatively, contact our support team at support@shopimo.com with your order number and reason for return.

Return Pickup

We offer free return pickups for most pin codes. Once your return request is approved, our logistics partner will contact you to schedule the pickup within 24–48 hours.

Refund Processing

After we receive and quality-inspect the returned item, your refund is processed within 5–7 business days. Refunds are credited to your original payment method (or as store credit if preferred).

Exchanges

Exchanges for size or colour are subject to stock availability. If your preferred item is unavailable, we will initiate a full refund automatically.